Refund Policy

7-day guarantee

If Pegasus Soft Fusion isn't right for you, ask for a refund within 7 days of your purchase and you get the full amount back, once per customer.

How to ask

Email support@pegasusrelay.com from the address you used at checkout, or include that address in your message. We answer within 2 business days.

How it is paid back

Refunds are issued by Creem, our Merchant of Record, to the original payment method. Depending on your bank, the money shows up within 5 to 10 business days. Once a refund is approved, your key stops working.

After 7 days

After the first 7 days we don't refund partial months. You can cancel anytime to stop the next renewal and keep access until the end of the period already paid. We always refund:

• duplicate charges;
• charges made after you cancelled;
• periods when the service was unavailable for an extended time because of us.

Before opening a dispute

Please email us first. Most billing issues are solved in one reply, much faster than a bank dispute.