Support
Contact support
Setup questions, billing, refunds or a key that stopped working: email us and a person will answer.
We reply within 2 business days, Monday to Friday.
Billing
For receipts, cancellation and payment issues, use the link in your Creem receipt, or email us with the address you used at checkout.
To get a faster answer
- Write from the email address on your account, or include it.
- Tell us which tool you are using (Claude Code, Claude Desktop, Cursor) and which mode you picked.
- Paste the error message, if there is one. Never send us your full key. The first characters are enough.
Common questions
- Where is my key? It arrives by email within 24 hours of your purchase. Check your spam folder too.
- A response is slow. At peak hours a response can take up to a minute. That is expected and is not an error.
- I want to cancel. Use the link in your Creem receipt. You keep access until the end of the paid period.
- I want a refund. Within 7 days of purchase it is a full refund. See the Refund policy.